The service department at Suzo Happ offers the key service of installations and key component training directly at the operators’ gaming premises. The company places major focus on bringing innovations to the gaming market and these innovations are, by definition, often new to the operators. The speed to market and the timing from when the operators and therefore the players can benefit from such new technology strongly depends upon how well these innovations are brought to market, installed and then taught at operator locations.
The flexibility of the Suzo Happ Casino Support Team has once again been proven in the installation and training given at the Sheraton Casino in Egypt. The Sheraton Cairo Hotel offers a casino with forty slot machines. The machine mix stems from Aristocrat, IGT and Alfastreet. The Casino Director is Mr. Lamberto L. Graglia who knows the strength and depth of Suzo Happ and selected Suzo Happ as the right company to install and train his team on the changeover to ticket-in, ticket-out.
Graglia said: “We were thinking of moving to TITO for a while and Suzo Happ was very helpful for the last push to make this move. Cairo Sheraton Casino is the only casino in Cairo to have full TITO installation in all its slot machines.
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Suzo Happ has been extremely helpful during the pre-installation as well as the actual installation, technical support and staff training.”
Mr. Erik Wijma, Sales Director at Suzo Happ for Europe and Africa, comments, “We have a very diverse gaming market in Europe and Africa. The fact that we provide the same professional service for operations small and large no matter where they are sends out a strong message – we are here for the gaming market, bringing innovations on the products front together with our partners that we can then install directly at the operators’ premises. Furthermore, our training ensures that local staff becomes acquainted with the new technology and can service it themselves. Lastly, our service contracts give piece of mind that we are there for help throughout the duration of using this technology”. (E-08.12.11)
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